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Support Resources
- Network Status
- If you are experiencing problems with DNI hosting services, please check our network status page before submitting a support request. We may already be working to resolve the problem.
- Helpful Resources - How to Configure Your Email Client
- Please review these tutorials if you are unable to check your email or if you are unable to send email from your computer. These pages demonstrate how to setup various email clients and list common error messages. You can also use the DNI Webmail site to access your DNI email account.
- Helpful Resources - Support Tutorials
- Visit this area for answers to other helpful resources, including how to setup Secure FTP connections.
- Support Request - Standard
- If you need assistance, please submit an standard support request to open a trouble ticket. Most support questions should be submitted using this form.
- Support Request - Emergency
- If you need EMERGENCY assistance (ie: service or network outage), please submit an emergency support request to open a trouble ticket and page our oncall staff. Only support issues related to a service outage should be submitted using this form.
- Helpdesk Login
- Login to the helpdesk to view status of current tickets. Contact support if you would like a login.
- Download Remote Support Client
(Vista)
(MAC)
- The remote support client allows DNI customer support temporary access to your computer desktop so that we may assist you with technical issues.
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Your current IP address is: [ 38.103.63.17 ]
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